Frequently Asked Questions
Q1: How often should I have my carpets professionally cleaned?
The frequency of professional carpet cleaning depends on factors such as the amount of foot traffic, the presence of pets or allergies, and the overall condition of the carpets. As a general guideline, it is recommended to have your carpets professionally cleaned at least once every 6 to 12 months. Regular cleaning helps remove dirt, stains, and allergens, improving the appearance and indoor air quality of your home.
Q2: What cleaning methods do you use for carpet cleaning?
Nova Carpet Cleaning Hornsby utilizes various cleaning methods, including hot water extraction (commonly known as steam cleaning), dry cleaning, and encapsulation cleaning. The most suitable method for your carpets will depend on factors such as the carpet type, level of soiling, and any specific requirements or concerns you may have. Our experienced technicians will assess your carpets and recommend the most effective and appropriate cleaning method.
Q3: Are your cleaning products safe for children and pets?
Yes, Nova Carpet Cleaning Hornsby prioritizes the safety of your family, including children and pets. We use eco-friendly and non-toxic cleaning solutions that are safe for both humans and animals. These products are effective in removing dirt and stains from carpets while minimizing any potential harm or irritation. You can have peace of mind knowing that our cleaning process is safe for your loved ones.
Q4: How long does it take for the carpets to dry after cleaning?
The drying time after carpet cleaning can vary depending on factors such as the cleaning method used, the humidity levels in the environment, and the thickness of the carpets. On average, it may take anywhere from 4 to 12 hours for the carpets to completely dry. To expedite the drying process, we utilize specialized equipment that helps extract excess moisture from the carpets, leaving them as dry as possible.
Q5: Can you remove tough stains from carpets?
Nova Carpet Cleaning Hornsby is experienced in removing a wide range of tough stains from carpets, including food and beverage spills, pet stains, ink marks, and more. However, the ability to completely remove a stain depends on various factors such as the type of stain, the age of the stain, and the carpet fibers. Our skilled technicians will employ professional stain removal techniques and use specialized cleaning solutions to maximize the chances of stain removal and restore the appearance of your carpets.
Q6: Can you repair loose or wrinkled carpets?
Yes, Nova Carpet Cleaning Hornsby offers carpet stretching services to repair loose or wrinkled carpets. Our experienced technicians use specialized techniques to stretch the carpet, removing lumps and bumps and restoring its original tautness. This process requires expertise to ensure precise cuts and avoid any permanent damage to the carpet.
Q7: Can you repair carpet tears or rips?
Absolutely, Nova Carpet Cleaning Hornsby provides carpet repair services for tears or rips in carpets. Depending on the extent of the damage, our experts will recommend appropriate solutions such as patching, stitching, or sealing. We aim to restore the carpet’s appearance and integrity by using meticulous techniques tailored to the specific needs of the damaged area.
Q8: Do you offer repair services for burnt areas on carpets?
Yes, Nova Carpet Cleaning Hornsby specializes in repairing carpets with burn marks. Whether it’s iron burns or cigarette burns, our skilled technicians employ suitable methods to address the damage. We may utilize techniques like patching or trimming to remove the burnt section and seamlessly blend it with the rest of the carpet.
Q9: Can you fix loose fibers or threadbare sections in carpets?
Certainly, Nova Carpet Cleaning Hornsby can repair carpets with loose fibers or threadbare sections. Our team may trim the loose fibers or seal them to prevent further fraying. For more significant wear and tear, we may recommend patching the affected area to restore the carpet’s appearance and prevent further deterioration.
Q10: How do you determine the best approach for carpet repair?
At Nova Carpet Cleaning Hornsby, we assess the condition of the carpet before determining the best plan of action for repair. Our experienced technicians evaluate factors such as the type of damage, the extent of the damage, and the carpet’s overall condition. Based on this assessment, we customize our repair techniques, which may include stretching, patching, stitching, lifting, trimming, or other appropriate methods to ensure the carpet’s integrity and appearance are not compromised.
Q11: Do you offer pest control services in addition to carpet cleaning?
Yes, Nova Carpet Cleaning Hornsby provides professional pest control services alongside carpet cleaning. We understand the importance of maintaining a pest-free environment, and our skilled technicians are trained to handle various pest control treatments effectively.
Q12: What types of pests do you specialize in eliminating?
Our pest control services at Nova Carpet Cleaning Hornsby cover a wide range of pests commonly found in residential and commercial properties. We specialize in eliminating pests such as ants, spiders, cockroaches, rodents, termites, fleas, bed bugs, and more. Our technicians are knowledgeable about the behavior and habits of these pests, allowing us to implement targeted treatments for effective pest eradication.
Q13: Are the pest control treatments safe for my family and pets?
Absolutely, at Nova Carpet Cleaning Hornsby, we prioritize the safety of your family and pets. We use environmentally-friendly pest control products and techniques that are designed to minimize any potential risks to humans and animals. Our technicians are trained to apply these treatments safely, ensuring the well-being of your loved ones.
Q14: How often should I schedule pest control services?
The frequency of pest control services depends on various factors such as the type of pest, the severity of the infestation, and your property’s vulnerability to pests. Generally, we recommend regular preventive pest control treatments to maintain a pest-free environment. Our experts can assess your specific situation and provide customized recommendations for the ideal frequency of pest control visits.
Q15: Can you help with both residential and commercial pest control needs?
Absolutely, Nova Carpet Cleaning Hornsby caters to both residential and commercial clients for their pest control needs. Whether you need pest control services for your home, office, retail space, or any other commercial establishment, our team has the expertise and resources to handle the job effectively. We tailor our pest control treatments to suit the unique requirements of each property.
Q16: What curtain cleaning methods do you offer?
At Nova Carpet Cleaning Hornsby, we offer a range of curtain cleaning methods to cater to different fabric types and cleaning needs. Our services include dry cleaning, which is suitable for delicate fabrics that are sensitive to water, and curtain steam cleaning, which uses hot water extraction to deeply clean curtains, eliminating dust, dirt, and germs. We also provide stain removal services to treat and remove stubborn stains from curtains, blinds cleaning to restore the beauty of dirty blinds, and mould removal to eliminate mould from moist curtains.
Q17: Are your curtains cleaning services safe for my curtains?
Yes, our curtain cleaning services at Nova Carpet Cleaning Hornsby are safe for curtains of various types and fabrics. We understand the importance of preserving the integrity and appearance of your curtains, which is why we use safe and natural curtain cleaning solutions. Our experienced professionals are knowledgeable about different curtain fabrics and employ techniques that are gentle yet effective in removing dirt, stains, and allergens without causing damage to the curtains.
Q18: How long does it take to clean curtains?
The duration of curtain cleaning depends on factors such as the size and number of curtains, the cleaning method used, and the extent of cleaning required. Our team at Nova Carpet Cleaning Hornsby strives to complete curtain cleaning services promptly and efficiently. The exact timeframe will be determined after assessing your specific cleaning needs, and we will provide you with an estimated time for the completion of the cleaning process.
Q19: Can you clean curtains while they are hanging?
Yes, we offer curtain re-hanging services as part of our comprehensive curtain cleaning service. After thoroughly cleaning the curtains, our experienced professionals will rehang them in their designated places, ensuring a hassle-free experience for you. Our goal is to provide a complete curtain cleaning solution, including removing the curtains, cleaning them, and rehanging them, so you can enjoy clean and fresh curtains without any inconvenience.
Q20: Do you offer emergency curtain cleaning services?
Yes, at Nova Carpet Cleaning Hornsby, we understand that emergencies can arise, and you may require immediate curtain cleaning services. We offer both regular and emergency curtain cleaning services to cater to your needs. Whether you have an urgent stain that needs to be treated or require a quick turnaround for an upcoming event, our team is equipped to provide prompt and reliable curtain cleaning services in Hornsby.
Q21: What types of upholstery cleaning services do you offer?
At Nova Carpet Cleaning Hornsby, we offer a comprehensive range of upholstery cleaning services to cater to various needs. Our experienced professionals specialize in steam cleaning and hot water extraction cleaning methods, which are highly effective in restoring the shine and cleanliness of cushions, sofas, and other furnishings. We use high-end tools and premium cleaning solutions to ensure exceptional results and make your upholstery look beautiful and shiny.
Q22: How often should I have my upholstery cleaned?
The frequency of upholstery cleaning depends on factors such as the usage, level of dirt and stains, and the type of fabric. As a general guideline, it is recommended to have your upholstery professionally cleaned at least once every 12-18 months. However, high-traffic areas or homes with pets or allergies may require more frequent cleaning. Our experts at Nova Carpet Cleaning Hornsby can assess the condition of your upholstery and provide personalized recommendations on the ideal cleaning schedule.
Q23: Is your upholstery cleaning methods safe for delicate fabrics?
Yes, we understand that different upholstery fabrics require specific cleaning approaches to avoid damage. Our professionals at Nova Carpet Cleaning Hornsby are well-versed in handling a wide range of upholstery fabrics and employ techniques that are safe and gentle. Whether you have delicate or sensitive fabrics, we use appropriate cleaning methods and eco-friendly solutions to ensure the safety and integrity of your upholstery throughout the cleaning process.
Q24: Can you remove tough stains from upholstery?
Yes, our upholstery cleaning experts are skilled in stain removal techniques. We pre-treat stains and utilize effective cleaning solutions to lighten and eliminate tough stains from your upholstery. Whether its food and beverage spills, pet stains, or other stubborn marks, we strive to restore your upholstery to its original condition. However, it’s important to note that the success of stain removal depends on various factors such as the type of stain, fabric, and how long the stain has been present.
Q25: Do you provide emergency upholstery cleaning services?
Yes, we understand that accidents can happen, and you may require immediate upholstery cleaning services. At Nova Carpet Cleaning Hornsby, we offer emergency upholstery cleaning services to respond quickly to urgent situations. Whether you have a sudden spill or stain that needs immediate attention, our experts are equipped to provide prompt and reliable cleaning services to restore the cleanliness and freshness of your upholstery.